Privacy Policy | Velio Festival | 17th-20th Sept 2021 – Velio
Cholmondeley Castle, 17-20 Sept 2021, Cheshire

OUR PRIVACY PROMISE TO OUR CUSTOMERS

At Velio we promise to be clear and transparent when it comes to your data. We’ll let you know how we use your data and ensure that we collect and store it securely. Velio LTD, 31 Princess Street, Manchester, M2 4EW, United Kingdom, Company Number 13206861 is the business who represents Velio.

Safety and transparency are our priorities.
We have to collect and store some data about our customers and subscribers, like your name, email address and phone number. We also have to share your data with our trusted partners like Facebook, Twitter and Mailchimp (Our email and SMS provider) to ensure that we’re able to contact you with festival news and updates.
We promise to collect, process, store and share your data safely and securely. We’ll also make sure that the other businesses we work with are just as careful with your data.
We use data to keep you in the loop!

If you choose to receive further marketing from Velio, we will let you know when tickets are on sale, or send you the latest festival news or line-up information, via email, SMS, Whatsapp, Facebook, Twitter or other digital marketing platforms. Remember, that you can always opt-out of this at any time by emailing us at hello@veliofestival.com with the header ‘unsubscribe’.

Finally, Cookies..
We use website cookies to track your web visit. This enables us to customise content and advertising and analyse website traffic. We share information about your use of our site with our trusted social media, advertising and analytics partners. You can find more information about the benefits of cookies in section 10.

OUR PRIVACY POLICY IN FULL

INTRODUCTION
HOW WE USE PERSONAL DATA
INFORMATION WE MAY COLLECT ABOUT YOU
INFORMATION WE MAY COLLECT FROM YOUR INDIRECTLY
INFORMATION WE GET FROM THIRD PARTIES
HOW WE USE INFORMATION THAT WE COLLECT ABOUT YOU
WHO WE MIGHT SHARE YOUR INFORMATION WITH
UPDATES TO OUR PRIVACY POLICY
YOUR RIGHTS
COOKIES USED BY OUR SERVICE PROVIDERS AND THEIR BENEFITS
MANAGING COOKIES
OUR DETAILS
DATA PROTECTION OFFICER

1. INTRODUCTION
We are committed to ensuring the safeguarding of your data and will adhere to our policies outlined below.
1.1 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors, in other words, where we determine the purposes and means of the processing of that personal data.
1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Occasionally we will keep you informed about relevant festival news and updates via email, SMS, Social media or other digital marketing platforms. To do this, we will share your data with our trusted partners: Mustard Media (Digital agency) Facebook, Instagram, Twitter, Mailchimp (Email provider), and Text Global (SMS provider) We will never share your data with another third party without your consent. Remember that you can choose to opt out of our updates by emailing hello@veliofestival.com with the header ‘Unsubscribe’
1.4 In this policy, “we,” “us” and “our” refer to Velio. For more information about us, see Section 12.

2. HOW WE USE PERSONAL DATA

To communicate with you
From time to time we will send festival news and updates to our customers via email or SMS. Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

To personalise your customer experience
We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you have previously bought a VIP ticket, then we may email you about a VIP package which we think may be of interest to you.

To keep you informed
Occasionally we will keep you informed about relevant festival news and updates via email, SMS, Social media or other digital marketing platforms. To do this, we will share your data with our trusted partners: Mustard Media (Digital agency) Facebook, Instagram, Twitter, Mailchimp (Email provider), and Text Global (SMS provider) We will never share your data with another third party without your consent. Remember that you can choose to opt out of our updates by emailing hello@veliofestival.com with the header ‘Unsubscribe’

3. INFORMATION WE MAY COLLECT ABOUT YOU
Newsletters

If you register for one of our newsletters or request any advance information about our Events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details.

Purchases
If you make a purchase with us (whether for an Event ticket, Event package or any other goods and/or services) we’ll collect any information necessary to provide you with your purchase. For example:
we’ll typically ask for your name, age, email address, account password, date of birth, and payment details so we can process your Event ticket purchase, deliver your ticket and/or your cashless payment wristband to you. We may also request other emergency contact information;
we’ll collect information about any particular requirements you may have in order to gain access to an Event: this may mean providing us with information about your physical health or similarly sensitive information;
If there are circumstances where we need to verify your age for entry to an Event or for fraud prevention and detection, we will ask for proof of identity and age (such as a driver’s licence or passport) We will not store these details.

Competitions and Surveys
Every now and again, we might invite you to participate in competitions or surveys. We’ll collect information, so you can participate in these and deliver the prize if you win: this will include details such as your name, age and email address and any other information you provide in connection with your competition entry and/or survey response.

Health and welfare
If you ever need to visit one of the health and welfare tents or facilities at Velio, you might need to give certain health or medical information which may be considered sensitive information. Sometimes, these services will be managed by a third party at the Event and not us, in which case we won’t have control or visibility of the information you give, and this Privacy Policy and Cookies Statement won’t apply.

4. INFORMATION WE COLLECT FROM YOU INDIRECTLY
Communications
If you contact us through one of our online forms, or our social media channels, by phone or email, we may keep a copy or record of that correspondence.

IP address and device information
We will collect certain technical information about your device visits to our Platform and how you use the Platform. This may include your IP address, geographical location, device details such as your IMEI number, the MAC address of the Device’s wireless network interface), browser type, referral source, length of visit, operating system, number of page views and similar information. This information is collected to give the user a more personalised website experience. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies. For more details about cookies please see the specific section below.

Cashless payment wristbands at Velio
Our RFID system will allow you to make cashless payments (such as food and drink) and/or provide you with access (such as entry to the festival or VIP areas). If you use a cashless payment wristband, we may collect certain information about your interactions at, and engagement with, the Event and our event partners. For example, we may know which stands, tents or sponsors you visited and what purchases you made at the Event. We do this to provide you with a more interactive and enhanced festival experience, such as informing you about nearby happy hours or secret parties, by sending you an SMS.

Email Response Information
We might collect information about how you react to the emails we send to you, for example, how many times you open the email or if you engage with its content (for instance, by clicking on any links within it).

Social Media and Information you post online and reviews
We might collect information relating to any social media posts or comments you share online about our Events that are in the public domain (for instance, if you leave a review about our Event on a third-party social media site like Facebook). If you leave a comment or review on one of our social media official pages (such as through our Facebook, twitter or Instagram accounts), we may use this information to respond to your posts. We are not in control of these third-party platforms and you should refer to their privacy notices if you want to know more about how they use the information you share online.

5. INFORMATION WE GET FROM THIRD PARTIES
Ticket agents and service providers
We will collect information about you from third parties that we work closely with, so we are able to deliver the goods or services you have requested. For example, we might work with a ticket agent who you have bought a ticket from for the festival. In those circumstances, they might give us your details,so we can provide you with access to the Events you bought tickets for, or other ancillary services. We might also use third-party companies to manage our payment systems or Platform, they may collect information directly from you on our behalf. We may also use the data provided from our ticket partners to provide you

BOOK NOW