FAQs | Velio – Velio
Cholmondeley Castle, 17-20 Sept 2021, Cheshire
Is Velio suitable for me if I have accessibility requirements?

Yes! Velio has comprehensive access facilities in place to welcome people with access needs. This includes free Personal Assistant tickets, a dedicated accessible campsite and extensive access facilities located throughout the site. 

If you have any specific access need you’d like to discuss or have any questions about our existing facilities, please do get in touch with the access team who can assist you further: access@veliofestival.com.

Is Velio family friendly?

Velio Festival welcomes people of all ages! The programme includes a well crafted Kids Programme which includes a variety of entertainment and activities.

In terms of cycling, our 3K family friendly closed road ride is perfect for the family to enjoy and everyone can cycle at the event and in any event of their choosing.  There are only a few exceptions (for example U14s will not be allowed onto the Sportive Routes) and some cut off times for the longer distances that will be published in due course.

The following rules apply to minors (under the age of 18):

No person under the age of 18 will be permitted entry without being accompanied by an adult. In this instance, an adult must be 21 or over to accompany a minor.

There must be no more than five minors to one adult.

Alcohol is only purchasable to those of or over the age of 18.

Access and D/Deaf Customers

Velio has a dedicated Access Team working all year round to constantly improve the experience for Access customers. Our team can be found at the festival itself and will be working in conjunction with Attitude is Everything in order to make the event as accessible as possible. 

There will be an Accessible camping area with accessible facilities specially selected based on its topography.

Access Customers can apply to stay in our Access Campsite containing additional Access facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. The Access Campsite is located as close as to the Arena as possible, staffed 24 hours, and where our Access Team are based. 

Campsite Facilities Include:

  • Wheelchair-accessible toilets and showers
  • Standard toilets and showers
  • Drinking water points and accessible sink.
  • Waste-disposal point.
  • Electrical points for charging wheelchairs or mobility scooters.
  • Campsite hub and information (where our Access Team are based)

For more information on how to register for a place in our Access Campsite, please email access@veliofestival.com.

How do I apply for Disabled Access and Personal Assistant Ticket (PA)

We want Velio to be a Festival that is accessible for everyone. Please read through the following information to find out more about our onsite facilities and Disabled Access Scheme.

To ensure that we have the correct level of accessible facilities we ask customers to apply for access to our facilities – accessible toilets and showers, viewing platforms, car parking passes. This is done through the same application system as the Personal assistant application.

Customers who are unable to attend without the support of a Personal assistant (PA) are advised to purchase a standard event ticket, you will then need to apply for an additional PA ticket via our Disabled access scheme.

Applications for Disabled Access at Velio will be released soon. Please email access@veliofestival.com for more information and to register your interest. 

PLEASE NOTE: There is no charge for the additional Personal Assistant ticket.

Please do not buy a ticket for your Personal Assistant as this will NOT be refunded.

The provision of an additional pass for your Personal Assistant is so that you have someone on site who can provide you with any assistance you may require to enjoy the festival. The pass is provided in the expectation that your PA is willing and able to assist you with any tasks that are necessary.

It is mandatory to provide one of the following forms of supporting documentation with your completed form as evidence of your requirements and to grant a complimentary Personal Assistant ticket:

  •     DLA/PIP or equivalent
  •     Medical Professionals letter – reviewed case by case
  •     D/deaf or blind registration
  •     Nimbus Access Card
  •     Blue badge – only accepted as adequate evidence for Disabled parking

Details about the application process >> access@veliofestival.com

Disabled Entry/Parking/Camping

There is a dediacted accessible parking area for blue badge holders in the car park and also a designated accessible camping area. Please note that there is no assistance provided by Velio Festival on gaining entry to the site, and we ask that you bring someone to assist you if required. There is a strict no driving policy on the site once opened so using your vehicle to drop off equipment is unfortunately not an option.

Other Accessibility Information

TEMPORARY IMPAIRMENTS

Please note that our Access facilities are available for those with permanent access needs, however, there may be limited availability for those with temporary impairments such as broken bones, healing injuries or pregnant women. To speak to our team further, please email access@veliofestival.com.

Please be aware that there will be a lot of walking at Velio. Chairs are allowed into the festival.

EFFECT LIGHTING

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

MEDICATION

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available 24 hours, open to everyone and can be located in the Arena and Campsites (clearly signposted). Doctors, paramedics, first aiders are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards are on hand in the Arena and in the Campsites.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

GROUND CONDITIONS / WEATHER

Velio is an outdoor event held at Cholmondeley Castle, Cheshire featuring sloping grassy areas that are steep in sections. Some areas can be large with no solid pathways or hard ground.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

Our Access Viewing Platform is uncovered so please dress appropriately, and for all weather conditions.

CAN I BUY TICKETS AT THE VENUE?

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales

DO YOU OFFER FREE TICKETS FOR CARERS?

Yes we do offer free tickets for carers. In order to claim free carer tickets, please email access@veliofestival.com for more info.

HOW MUCH DO TICKETS COST?

Weekend tickets start from £149 and are for 3 days and 3 nights and include spacious camping & showers. Day tickets do not come with camping. All weekend and day tickets give you access to all the entertainment including; music & comedy stages, access to all cycling and wellness talks & workshops, yoga & meditation, the 3km internal cycling track and the 14km Velutopia rides! Additional rides are available at a supplementary fee and a maximum of 2 rides per day per person. The additional rides are available to book now and experiences such as paddleboarding, wine-tasting and banquets will be released soon. 

 

 

HOW/WHEN WILL I RECEIVE MY TICKETS?

Upon completing your ticket purchase, you will receive a confirmation e-mail from your ticket provider. Your ticket(s) will be sent to you via e-mail to the e-mail address that you used to complete your purchase closer to the time of the event.

If you are having issues locating your confirmation e-mail, please check your junk folder. Alternatively, log into your Festicket account using the email address used at the time of purchase. If you have followed the above instructions and have still not received your tickets 48 hours before your selected date, please contact Festicket at https://support.festicket.com/hc/en-us/requests/new

WHAT IS THE REFUND POLICY?

If Velio festival is postponed due to Covid-19 you will be eligible for a refund of the full face value of your ticket (booking fee is non-refundable). In the event of postponement due to Covid-19 of the festival, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied within a specific time period of the date of cancellation/postponement via our ticket providers. The details of this process shall be outlined in the event of a cancellation/postponement due to Covid-19.

In all other circumstances tickets are non transferable and non-refundable. Please see the T&Cs from your ticket provider.

Who are the official ticket outlets?

The Official Ticket Partners of Velio Festival are:

  • Ticket Arena
  • Festicket
  • Skiddle

Please only purchase tickets from our Official Ticket Partners listed above and beware of unauthorised ticket agents (including e-Bay, Gumtree, Ticket Swap etc) to avoid disappointment. Fraudulent tickets will be cancelled on discovery and you will not be granted access to the festival.

HOW DO I GET TO VELIO FESTIVAL?

ARRIVING BY CAR – The festival site is located off the A49 Whitchurch/Tarporley Road, between Warrington and Whitchurch. Navigate to the postcode SY14 8AH where you will be directed to the car park via signage and/or traffic marshals.

Parking (including accessible parking) is available. More information on access will be provided soon.

As part of our environmental commitment, we encourage lift shares, but only within Government guidelines as stated at the time of travel. 

ARRIVING BY RAIL – The nearest train stations to the festival site are as follows:

Wrenbury, Whitchurch, Nantwich, Crewe

There are no bus services running to the castle from these stations, so other methods of transport, such as a private car, taxi or bike should be used to get from the station to the site and vice versa.

ARRIVING BY BIKE –

You can arrive to Velio by bike and use our safe & insured bike storage on-site at the festival once you’re accredited. If you are arriving by train and then wish to cycle from the station, please see below the approximate distance it will take for you to arrive at Velio Festival.

Wrenbury station – approx 36 min cycle (↖︎167 ft ↘︎23 ft) Whitchurch station – approx 42 min cycle (↖︎157 ft ↘︎115 ft) Nantwich station – approx 1hr 3 min cycle (↖︎285 ft ↘︎43 ft) Crewe station – approx 1hr 25 min cycle (↖︎292 ft ↘︎108 ft)

HOW MANY ROUTES WILL TAKE PLACE EACH DAY?

There will be 5 routes in operation each day. These are the 100K cycle sportive, the 60K cycle sportive, the 30K cycle sportive, the 14K themed closed road route (local roads) called Velutopia and the 3K family-friendly closed road on the estate.  The start timings for the different routes will be announced closer to the event.

CAN EVERYONE CYCLE AT THE FESTIVAL?
Yes! Everyone can cycle at the event and in any event of their choosing other than the following exceptions:
  • U14s will not be allowed onto the Sportive Routes and some cut off times for the longer distances that will be published in due course.
  • The 3k and 14k routes will be accessible to all, however, we ask that only those with access requirements who are in training or compete regularly take part in the  30k, 60k and 100k routes as these are reasonably advanced cycle routes.
DO I HAVE TO PAY TO TAKE PART IN THE CYCLING ROUTES AT THE FESTIVAL?

Weekend Tickets are for 3 days and 3 nights and include spacious camping & showers. Day tickets do not come with camping. All weekend and day tickets give you access to all the entertainment including; music & comedy stages, access to all cycling and wellness talks & workshops, yoga & meditation, the 3km internal cycling track and the 14km Velutopia rides! Additional rides are available to book now at a supplementary fee and a maximum of 2 rides per day per person.

DO I NEED TO BRING MY OWN BIKE, OR CAN I HIRE ONE?
You can do either. We know how important it is that you feel comfortable bringing your own bike to the festival. We have a secure and insured bike storage system on-site, so you can be sure your pride and joy is in safe hands whilst you enjoy the festival! If you don’t own a bike or don’t fancy bringing your own, we will have a bike rental available at the site, subject to availability.
WILL MY BIKE BE SAFE IF I BRING IT TO THE FESTIVAL?

We know how important it is that you feel comfortable bringing your own bike to the festival. We have a secure and insured bike storage system on-site, so you can be sure your pride and joy is in safe hands whilst you enjoy the festival!

Is Velio a camping festival?

Yes. Camping is a major part of the Velio experience and included within the ticket price for all weekend ticket holders. Camping areas will feature amenities including toilets, drinking water, litter bins as well as access to showers at no extra charge. You can also upgrade your camping experience by booking one of our Boutique Glamping packages. 

IS CAMPING INCLUDED IN MY TICKET?

Weekend Tickets are for 3 days and 3 nights and include spacious camping & showers. Day tickets do not come with camping. Should you wish to purchase a Pre-Pitched tent or Glamping Accommodation you can explore these options via our Accommodation page, otherwise, you will need to bring your own tent. 

How far is it from the car park to the campsite?

The car park is a short walk to the campsites.

What time does the campsite open and close?

Times will be shared closer to the festival. 

Do I have to pay extra for camping?

No, regular camping is included within the price of the weekend ticket.

Can I leave the site once I’m inside?

Generally, we don’t allow pass-outs, however, if you need to leave the festival site for any reason and you know this in advance you can email info@veliofestival.com and one of our team can help you further from there.

What size tent should I bring?

There is no restriction on tent size at Velio Festival, bring something that’s big enough for your group, waterproof and comfortable. We do ask that you are considerate to other campers and don’t bring anything that’s excessively large! We ask that all festival goers do not use single use tents and take all of their camping equipment home with them after the festival. 

Can I bring a campervan?

Yes, you are able to bring a camper-van and motor homes for an additional fee. These will be available when tickets go on sale.

Can I bring a generator?

For safety reasons, generators of any size are not permitted.

Is boutique camping available?

You can upgrade your camping experience with a wide selection of boutique tents and facilities to make your stay as comfortable as possible. Head to our Accommodation page to learn more.

Are there showers in the campsite?

Yes, there are showers on the campsite available for festival-goers to use across the weekend free of charge. Please bring your own towel, shampoo and shower gel. 

Is there a campsite shop?

More information on convenience stores and food traders in the campsite will be provided soon.

Can I light a campfire or barbecue?

For safety reasons, Velio does not permit campfires or barbecues in the campsite. There are lots of delicious food stalls on site to ensure you’re well fed across the weekend. Any festival goer found starting a fire will be asked to leave the festival immediately.

Will there be somewhere to charge my phone?

Yes. Phone charging stations will be available in the campsite at Velio Festival. 

Can I bring my gazebo?

No. Gazebos are not permitted at Velio festival.

What food and drink facilities will be available?

We take pride in the food and drink offerings available on site, providing some of the finest street food, long table banquets, dining experiences, bars and drink vendors to keep you well fed and looked after during your stay with us. From craft beers and cocktails to ice cream and smoothies, there’s something for everyone at this summer’s event. A full list of our food trader vendors will be published on our website soon.

Where can I get drinking water?

There are several standpipes that contain free, clean drinking water in the campsites and main arena. Please bring a container that you can refill during the weekend. Bottled water will also be available to purchase at the catering units and bars throughout the site. Please identify yourself with these points and ensure you stay hydrated across the weekend.

Can I bring my own alcohol to the festival?

Per person, you can bring the following into the campsite:

  • EITHER 16 x cans of beer or lager or cider (max 440ml)
  • OR 17 x premixed spirit cans (max 250ml)
  • OR 3-litre box of wine
  • OR 7 litres of cider/lager/beer in plastic bottles or cans

Due to licence conditions, no glass is allowed on-site and will be confiscated at the point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated and discarded at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.

Please note:

  • Searches will be undertaken upon entry to ensure this is complied with
  • Any alcohol above this allocation will be confiscated
  • This alcohol may only be consumed within the campsite
  • Sealed bottles of water and soft drinks are allowed, but will be checked on entry to the site. There will be no limit on soft drinks
  • No pass-outs or readmission will be permitted for the duration of the festival
  • A wide selection of beer, wine and cocktails will be available in the main arena across the weekend
Can i bring my own bike to the festival?

Yes! We encourage you to do so. We know how important it is that you feel comfortable bringing your own bike to the festival and accordingly we have a secure and insured bike storage system on-site, so you can be sure your pride and joy is in safe hands whilst you enjoy the festival! If you don’t own a bike or don’t fancy bringing your own, we will have a bike rental available at the site, subject to availability.

Can I bring my own alcohol and food into the main arena?

No. You are not allowed to bring your own alcohol or food into the main arena at the festival, this is to only be consumed within the campsite. Bins will be provided at the gates to dispose of any items before entering the main arena.

Will there be vegetarian or vegan options available?

Yes. There will be vegetarian, vegan and gluten free options available on site, but if you have any other very particular food requirements we do recommend you come prepared.

What time can I get breakfast in Velio?

A variety of breakfast options and times that they will be available will be announced soon.

When is Velio Festival?

Friday 17th September – Monday 20th September. The festival will begin on Friday afternoon, finish in the early hours of Sunday night, and festival-goers can leave the site on Monday before midday.

What are the festival opening times?

The festival opening times are from the afternoon of Friday 17th September to midday on Monday 20th September.

ARE PETS WELCOME?

Unfortunately, no pets are allowed to join your journey. 

HOW OLD DO I HAVE TO BE TO ATTEND THE FESTIVAL?

Velio Festival welcomes people of all ages!

The following rules apply to minors (under the age of 18):

No person under the age of 18 will be permitted entry without being accompanied by an adult. In this instance, an adult must be 21 or over to accompany a minor.

There must be no more than five minors to one adult.

Alcohol is only purchasable to those of or over the age of 18.

What is your litter policy?

We ask that all festival goers help us minimise waste and participate in our recycling initiatives across the weekend ensuring rubbish is disposed of in the ample bins provided and the land is looked after during your stay.

How do I apply to be a trader?

Food Trader and Non-Food Trader applications are now open! Please contact us here.

Can I perform at Velio?

If you’re a performer, an artist or creative workshop or a weird and wonderful activity organiser we want to hear from you. Applications are open here.

Are you recruiting Bar Staff & Stewards?

Yes we are, applications will open soon.

Can I volunteer?

There are a number of opportunities to volunteer at Velio festival this summer. Applications will be open soon.

IS THERE PARKING AVAILABLE? 

There is on-site parking available at Velio Festival. More information on this will be available soon.

Can I bring my camper van?

Camper vans and live-in vehicles are welcome at Velio Festival. Each occupant in the car, including the driver, must also have a weekend camping ticket in order to enter the festival.

One of the Camper van party must have purchased a Campervan ticket in advance of travel, which will permit your and your party a 7m x 7m space on site.

Camper van ticket upgrades which permit further space will be available at a later date.

BOOK NOW