| Velio – Velio
Cholmondeley Castle, 17-20 Sept 2021, Cheshire
CAN I BUY TICKETS AT THE VENUE?

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales

DO YOU OFFER FREE TICKETS FOR CARERS?

Yes we do offer free tickets for carers. In order to claim free carer tickets, please email access@velio.cc for more info.

HOW MUCH DO TICKETS COST?

Tickets start from £149 (inclusive of the initial 25% discount available) and all tickets are for 3 days and 3 nights. All tickets include spacious camping & showers, access to all music & comedy stages, access to all cycling and wellness talks & workshops, yoga & meditation, the 3km internal cycling track and the 14km Velutopia ride! Additional rides are available at a supplementary fee and a maximum of 2 rides per day per person. Extra experiences such as wood-fire hot tubs, paddleboarding and wine-tasting will be an extra cost and released soon. You can access a 25% discount by signing up on our website. 

 

 

 

HOW/WHEN WILL I RECEIVE MY TICKETS?

Upon completing your ticket purchase, you will receive a confirmation e-mail from your ticket provider. Your ticket(s) will be sent to you via e-mail to the e-mail address that you used to complete your purchase closer to the time of the event.

If you are having issues locating your confirmation e-mail, please check your junk folder. Alternatively, log into your Festicket account using the email address used at the time of purchase. If you have followed the above instructions and have still not received your tickets 48 hours before your selected date, please contact Festicket at https://support.festicket.com/hc/en-us/requests/new

WHAT IS THE REFUND POLICY?

If Velio festival is postponed due to Covid-19 you will be eligible for a refund of the full face value of your ticket (booking fee is non-refundable). In the event of postponement due to Covid-19 of the festival, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied within a specific time period of the date of cancellation/postponement via our ticket providers. The details of this process shall be outlined in the event of a cancellation/postponement due to Covid-19.

In all other circumstances tickets are non transferable and non-refundable. Please see the T&Cs from your ticket provider.

Who are the official ticket outlets?

The Official Ticket Partners of Velio Festival are:

  • Ticket Arena
  • Festicket
  • Skiddle

Please only purchase tickets from our Official Ticket Partners listed above and beware of unauthorised ticket agents (including e-Bay, Gumtree, Ticket Swap etc) to avoid disappointment. Fraudulent tickets will be cancelled on discovery and you will not be granted access to the festival.

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